Refund policy

Effective Date: November 13, 2024

At Noolie, we are committed to providing high-quality snacks that are healthy, safe and delicious for your children. We understand that customer satisfaction is paramount, and we aim to make your shopping experience as enjoyable as possible. Please review our return policy below:

1. Safety and Hygiene

Due to the nature of our products, all products once opened and/or partially consumed are considered non-returnable for health and safety reasons. We prioritize the well-being of our customers and their little ones.

2. Return Process

For unopened products that arrive damaged, defective, or past expiry date, customers may request a return within 30 days of delivery. Please ensure that the product packaging remains intact for a successful return.

To initiate a return for damaged or defective items:

• Contact Us: Reach out to our customer service team at hello@noolie.co.
• Provide Details: Include your order number, a description of the issue, and any supporting photos if applicable.
• Return Instructions: Our team will guide you through the return process and provide any necessary shipping labels.

3. Refund Timeline

Once we receive your returned item, we will process your refund within 1-3 business days. The refund will be issued to the original payment method used at the time of purchase.